Refunds Policy

1. RETURNS
   1. Eligibility:
      1. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as received.
      1. Returns must be initiated within 3 days from the date of purchase.

• Non-returnable Items:

Certain items, such as personalized or customized products, perishable goods, and downloadable software, are exempt from being returned.

• Return Process:To initiate a return, customers must contact our customer service team through the specified channels on our website.Customers are responsible for return shipping costs unless the return is due to a product defect or an error on our part.Upon receiving the returned item, RICO Solutions will inspect it and notify the customer of the approval or rejection of the return.If approved, refunds will be processed, and a credit will automatically be applied to the original payment method within 10 days.

• REFUNDS:

1. Product Issues:If a product is defective or damaged upon receipt, customers must contact our customer service team immediately, providing detailed information and supporting evidence.RICO Solutions reserves the right to either replace the defective/damaged product or issue a refund.

• Order Cancellation:Customers can cancel an order and receive a full refund if the cancellation request is made within 6 hours of placing the order.Cancellation requests beyond this timeframe may be subject to a restocking fee.

• EXCHANGES:

1. Product Exchange:RICO Solutions may facilitate exchanges for products of equal value if the original item is defective or damaged.Exchanges for different products are generally not accepted, but exceptions may be made at the discretion of RICO Solutions.

• LATE OR MISSING REFUNDS:
  • If a refund has not been received within the stipulated timeframe, customers should:
    • Check their bank account again.
    • Contact their credit card company or bank.
    • Contact RICO Solutions’ customer service.

• SPECIAL PROMOTIONS:Items purchased during special promotions or sales may have different return and refund policies. These will be communicated clearly during the promotion.

• CONTACT INFORMATION:
  • Customers can reach our customer service team for return and refund inquiries through the contact information provided on the RICO Solutions website.

• CHANGES TO THE RETURNS AND REFUNDS POLICY:
  • RICO Solutions reserves the right to update or modify the Returns and Refunds Policy at any time. Changes will be effective immediately upon posting on the website.

By making a purchase on the RICO Solutions website, customers acknowledge that they have read, understood, and agreed to the terms outlined in the Returns and Refunds Policy. If there are any questions or concerns, please contact our customer service team for assistance.

Refunds Policy